Want to get in touch?
Please note we welcome any feedback in Welsh and English.
Phone…
You can call our bi-lingual Contact Centre on our freephone number 0800 464 0000.
Our Contact Centre agents, based in Penrhyndeudraeth, North Wales are available from 7am - 8pm daily throughout the year. We operate a limited service on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
Email...
You can find guidance on how to use our information services on our FAQs page.
If you would like any help planning your journeys, have any other public transport questions or would like to talk to us about our information services, please email feedbacktraveline@tfw.wales. Our team will aim to respond to you in 5 working days*.
Please note that Traveline Cymru do not run any transport services ourselves, we just provide impartial public transport information via our website, app and Freephone number. If you wish to make a complaint in relation to a bus or train service, in the first instance, please contact the transport operator directly. Operator contact details can be found on our ‘Useful Links’ page.
If you’re unhappy with the response you receive from the operator or they fail to respond to you in 14 working days, you can raise your complaint with Bus Users Cymru, who will investigate it further on your behalf.
To view our Complaints Procedure, please click here.
To view our Privacy Policy, please click here.